privacy policy

This Privacy Policy sets out the ways in which Jamu Wild Water collect, use and share your personal data (your information) in connection with our business operations. It also explains what rights you have to access or change your personal data.

This policy applies to the processing of your information by Jamu Wild Water as data controller. The data controller decides how your information is used and protected. We take your privacy and our responsibility to protect your information seriously and will take care in use and handling of your personal data.

Who we are

Jamu Wild Water (“our site”) is operated by Jamu Wild Water Ltd (“we“). We are registered in England and Wales under company number 13274811 and have our registered office and main trading address at Jamu Wild Water, 72 Paris St, Exeter, EX1 2JY, United Kingdom.

To contact us, please email Jamu Wild Water – hello@jamuwildwater.co.uk

Jamu Wild Water (our website) is for purchasing, education, and entertainment purposes.

What information we collect about you

Information you provide

During your interaction with us, whether via our websites, by email, through completion of surveys, use of our apps or by any other means, you may provide information to us which might include [such as] your name, address, gender, email address, phone number, birthday, twitter handle, the type of device you use to connect to the internet, and subjects you are interested in, in order to provide you with information or reply to your queries.

If you are creating an account you will provide a password and if you are ordering products or services from us you will provide your payment details.

If you contribute material to our website or are applying for a job with the company we may also collect information about your academic and work history, references and any other information you may choose to supply.

Your information includes anything which identifies you so if you contribute to a post or provide other user generated content to us it may include personal information.

We collect your information when you:

create an account in our website;
subscribe to our newsletters
subscribe to or purchase our products
apply for a free promotional or educational material
apply for customer support via our help desk
interact or correspond with us by letter, phone, SMS, email or via our website
complete one of our surveys
use our mobile devices or website applications (apps)
submit contributions by post or via our website or our contact form
enter a prize competition or draw

Protection of Personal Data

You are responsible for ensuring that personal data is transferred to us securely. We will take all reasonable precautions to ensure that all the personal data that is submitted to us for the purposes above remains secure and have procedures to protect the storage and disclosure of personal data.

You must ensure passwords are not shared and are kept securely.

Cookies and how you use our website and apps

We also collect certain information about how you use our website and apps and the device that you use to access them. This includes your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the website, number of page reviews, the search queries you make on the website and similar information.

This information is collected by Google Analytics on our behalf and by some of our apps using cookies. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Our website may include links to third party websites, plug-ins and applications. By clicking on those links or enabling these connections you may allow third parties to collect or share data about you.

We do not control these websites and are not responsible for their privacy notices. Please ensure that you read the privacy notices on any such external websites.

Information we receive from third parties

In certain circumstances, we will receive information about you from third parties. For example:

if you are a job applicant we may contact your referees to provide information about you;
if you give permission for us to contact you via a third party running a competition or other event involving our brand.
If you purchase a product or subscription via a third party.

How we use your information

We use your information lawfully. We do not sell your information to third parties. The details of how we use your information and the legal bases for our use are set out below:

We may use such personal data collected to:

process your request, for example, to purchase products or access services and to administer your account
communicate with you and provide information about our products and services
send you marketing communications about products, services, activities, promotions or other matters that we feel may be of interest or use to you
contact you about products you have bought or services you have subscribed to
if you are a school or educational organisation, communicate with you to provide Support services to resources on our site
analyse your use of our websites, our apps and response to our communications and improve the services we offer, including personalising our communications with you.
When we have your consent to contact you, we may use your information to:
keep in contact with you and provide you with marketing communications about our news, resources or products produced by Jamu Wild Water
tell you about new website features or services;
send you newsletters

In the following circumstances we will use your information to carry out our contract with you:

to process your requests to purchase our products from our website;
to provide customer service and support

Sometimes we will use your information on the basis of our ‘legitimate business interests’ (legitimate interests). This means our legitimate interests in conducting and managing our business and our relationship with you.

Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you, particularly where we process children’s personal data.

Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation).

If you have any concerns about our processing you have rights and choices which include the right to object.

We may use your information for the purposes listed below on the basis of our legitimate interests:

to contact you about products you bought from us
to contact you about submissions you made or content you provided to us
to respond to your queries and correspondence
to collect and store accurate data of our customers
to administer your account with us
to deal with enquiries or complaints as necessary to provide customer support in providing the correct products and services to our website users
to carry out aggregated and anonymised research about general engagement with our website in providing the right kinds of products and services to our website users
to measure or understand the effectiveness of advertising
to deliver relevant advertising and make relevant recommendations and suggestions to you about our products and services
to analyse your use of our websites and apps and your responses to our communications
to personalise, enhance, modify or otherwise improve the services and/or communications that we provide to you
to detect and prevent fraud and unauthorised access or illegal activity
to improve security and optimisation of our network sites and services including trouble shooting, testing and software development and support
to operate a safe and lawful business or where we have a legal obligation
to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees

Who can see your information?

Your information may be processed by our staff or by the staff of third parties we work with to deliver our business. Processing can mean any activity that involves the use of information about someone that can identify them. All uses, for example, obtaining, recording, storing, disclosing, organising, retrieving, deleting and destroying are types of data processing.

We take measures to ensure that third parties processing your information on our behalf are acting lawfully in accordance with our instructions and are subject to appropriate confidentiality requirements.

We also have adequate technical and organisational safeguards in place in our company and with third party processors to protect your information.

Third party processors of your information include:

our website hosts and operators, IT support providers, database operators, site analytics providers and software developers
our customer support team
our marketing or publicity services providers
our financial services
our warehousing and delivery service providers
our auditors, technical consultants and legal advisors
our fraud detection services

When we share your information

We share your information within Jamu Wild Water Ltd and our third party partners in order to process it legally.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Where we share your information outside our company you will be asked to consent to a third party sharing your information and if you choose to give your permission any interaction you have with a third party is governed by their privacy terms.

The third party becomes a joint data controller of your information with us. This means that the third party can make decisions about how to use your information.

Before we share your information, we require third parties to enter into a data sharing agreement which stipulates that they must maintain appropriate security to protect your information from unauthorised access, processing or use.

We will share your information with the following third parties:

Digital Marketing Service Providers: We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.

Our appointed data processors include:

ALVO (a trading name of KBS Executive Search Ltd) Reg. UK Co. 13924881. You can contact ALVO and view their privacy policy here: https://www.alvosales.com/privacy-policy. ALVO are registered with the ICO Reg: CSN8712536 their Data Protection Officer can be emailed at: dpo@alvosales.com.

Shopify, which manages our customer relationship system to ensure up to date and accurate contact details and purchase records are maintained
Klaviyo, is an email marketing tool that allows us to send email campaigns, notifications and newsletters to customers who have purchased our products or subscribed to our newsletters
Bray Solutions Ltd, our fulfilment partner, who provide our packing and delivery support
Royal Mail Plc who delivers our customer orders
Facebook for re-marketing of our services to you via its channels
any other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to
protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law or where we have a legal obligation to do so.

How we look after your information

We look for opportunities to minimise the amount of personal information we hold about you. Where appropriate we anonymise your information. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:

ensuring the physical security of our offices, warehouses or other sites
ensuring the physical and digital security of our equipment and devices by using appropriate password protection and encryption
limiting access to your personal information to those in our company who need to use it in the course of their work and ensure it is kept behind a user password verification system

You are responsible for ensuring that any passwords you create to access information on our website are not shared and are kept securely.

How long we keep it for

We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our legitimate interests, such as for the purposes of exercising our legal rights. We look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it.

Your Right to Object

You have the right to object to our using your information for direct marketing and on the basis of our legitimate interests. If you want to do this you can contact us at Jamu Wild Water – hello@jamuwildwater.co.uk

Your Right to Withdraw Consent

You have the right to withdraw your consent for our use of your information, which you can do by contacting us at Jamu Wild Water – hello@jamuwildwater.co.uk

Changes to this Privacy Notice

We may make changes to this Privacy Notice from time to time. We will post any changes to our site.